Optimum internet complaints. See BBB rating, reviews, complaints, and more.

Optimum internet complaints Comparing Internet speed test results over time should I've had Optimum cable internet, FIOS, and now Optimum Fiber 300 for the past 7 months with no loyalty to any of them. Jan 8, 2025 · Optimum internet prices stay the same for one-to-five years, depending on what plan you have. See BBB rating, reviews, complaints, and more. C. Fiber If you wish to report a hacking incident from a source other than Optimum Online, you should send a complaint to the originating ISP. We constantly have problems. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. net account. Optimum has lower customer satisfaction scores than most of the top ISPs in our survey, but it offers high-speed fiber plans up to 5,000 Mbps and cable plans up to 1,000. These many years of experience have helped them to create a service base that covers most of their customers' needs including TV, phone, and internet. , any information regarding my Optimum account that is related to, or necessary to facilitate the resolution of, this Notice of Dispute. currentAlertIndex}} With no contract necessary and a money-back guarantee, there is no risk for customers to try Optimum Online. 5 (30) 4 (20) 3 (27) 2 (86) 1 Jan 7, 2025 · Optimum reviews first appeared on Complaints Board on Feb 10, 2008. Optimum has an average consumer rating of 1 stars from 1022 reviews. Optimum offers reliable and fast Internet delivering a seamless connectivity experience. Optimum clearly has the fastest download speeds of the two, but we can’t ignore its low scores in our latest survey . Customer Reviews. The provider makes it on to our fastest internet providers list, advertising up to 8,000Mbps download speed, but several customers that Reviews. Luther Shoultz is a business executive in Freehold, New Jersey, who uses Optimum Internet. Optimum to release to my attorney , Esq. By James K. May 3, 2020 · Optimum is a cable and fiber internet provider operating in 21 states across the US: from California to Texas to North Carolina to New York. Willcox 4 days ago · Optimum Online is available without an annual contract. The DVR never works right, the guide doesn't load, the search function is inoperable. com , kayullman@optimum. My name is Miriam Brenn, and I am writing this complaint in behalf of my 99. Filter by Rating. As we assessed Optimum’s service, we paid special attention to these important attributes: Cost and value: Optimum’s cable TV packages range from very affordable to expensive. Optimum has resolved 39 complaints. Read reviews and make decision for seamless connectivity In today’s digital age, having a reliable and high-speed internet connection is essential for both personal and professional activities. Press Releases. Contact Optimum Support for help with your cable, phone and internet services via phone, Twitter, email or by visiting one of our store locations. org’s top five Fastest Internet Providers. You can rely on Optimum Internet to keep you connected, whether you are working, streaming, or gaming online. If you’re able to get its fiber internet service, you can get download speeds of up to 8,000Mbps. 99. Optimum reviews from real users with experience using Optimum Internet service. You can also dial 611 from any Optimum Mobile phone. News, Optimum’s 1 Gig plan would work not only for typical online activities but also for gaming: “Gamers can also comfortably use this plan and not worry about lagging and freezing during their gaming sessions. Emily Glover Contributor. With Optimum's Smart WiFi, the nation's most robust WiFi network, we can provide you with a full-home connection for game streaming, video streaming, and more with less lag time. 2 The provider’s plans are fairly affordable, starting at $30 per month with download speeds ranging from 300 Mbps to 2 Gbps. Suddenlink was best known for cable internet in rural areas, while Optimum focused on cable and fiber in the New York tri-state area. 2 days ago · The company can be contacted by: • email: garyalex2@optimum. I'm constantly resetting my modem. The latest review Needless charge was posted on Jan 5, 2025. What We Like About Optimum. 50Mbps, which is great for a few Not BBB Accredited. In our lab tests, Phone TV Internet Bundles models like the Optimum are rated on multiple criteria, such as those listed Aug 11, 2020 · You can always contact the FCC for assistance in understanding cable regulations at the following telephone numbers and addresses: Written communications: Federal Communications Commission, General Cable Inquiries, 445 12th Street, S. 5 million fiber passings . If you'd like to submit a rating or review for Optimum, please click here. Affordable and Flexible Plans. Bye bye optimum. Cable providers have older, less reliable technology compared with fiber providers, but Xfinity users still got average download speeds of 182. Testing will allow you to find and troubleshoot connectivity issues, lag, excessive buffering, etc. Jun 18, 2024 · Optimum offers a lot for the money. I have had optimum over 25 years and couldn’t stand the ever increasing bills and BS added fees. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location However, Optimum's customer support has left many users dissatisfied. | Read 21-40 Reviews out of 1,161 The latest review All cable services and lack of communication from Optimum was posted on Oct 28, 2024. To order Optimum residential services, use the listed numbers. Installation charges range between $99 and $149. 85 reviews and 5 photos of OPTIMUM - AMARILLO "Can I give this place zero stars? Cable, phone, and internet service not worth a damn, and unfortunately without any real competition. I’m exhausted at the moment so I’m not going to write out the Tolkien epic that is trying to get the service I’m paying for but I want to share the following advice. Internet-based TV packages are available for as little as $35 per month (for basic TV), while the higher-tier plans offer high channel counts for the price. Contact Optimum Today | Optimum Optimum is a scam i use to work for optimum customer care they will give you services at cheap prices and every month your bill will go up by 10$ and also the internet service is too bad because they never give you new modems or router they give you refurbhised modems and routers and talking about cable boxes every month you will face issues Who knows Optimum better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. I would also make it my job (I'm retired) to get the Texas AG to begin a state-wide lawsuit against Optimum/Suddenlink like W. I wake up nearly every day with no internet. Jun 24, 2024 · Optimum offers a lot for the money. The plan also features built-in internet security that alerts you when it identifies Find out everything you need to know about Optimum Internet. The line is always really long and the wait is always I'm having a new line ran this weekend cuz my internet drops at least twice an hour for the last 3 months. View Plan Sep 11, 2023 · As of September 8, 2023 I can no longer receive any E-Mails on my optonline. Your experience can help others make better choices. Dec 13, 2024 · Optimum 300 Mbps Internet + Basic TV: Up to 300Mbps* 50+ $70. If you have access to its fiber service, you can expect Jan 2, 2025 · What do Optimum customers think? Optimum is a cable and fiber internet provider. Oct 31, 2024 · Learn more: Verizon Fios Internet Review. Both fiber and cable internet plans start at 300–500 Mbps, with a very competitive price that beats the entry-level plan for competitor Spectrum and is way less than national benchmarks (1). I’ve had optimum for the past six months and have not had consistently working internet for, well, six months. Our residential lines in New Jersey, Connecticut, Long Island, New York. May 24, 2024 · Internet Optimum Internet Review Advertiser Disclosure Optimum Internet Review: Plans, Prices And Speed 2025. I am totally appalled and disgusted by this whole process and company. Lost internet connection on Friday Mid afternoon 10/27 and called and let them know that i lost internet connection, had been working fine all morning. View Frequently Asked Questions. The fiber service is excellent, with symmetrical speeds up to 940 Mbps. File a complaint with the FCC ([https In response to the complaint, Optimum spoke with the customer on December 27th, 2024, and explained our Disconnect Policy, which states that service disconnections are effective on the last day of 1718 reviews and 88 photos of OPTIMUM CABLE/CABLEVISION "THIS IS THE WORST CABLE PROVIDER I HAVE EVER HAD! I cannot believe how horrible Optimum service is. I do IT work for a living and was nearly at the point of running my own line cuz they are impossible to get in contact with. This speed will allow you to stream, work, and game online with ease. Ratings by service type include: Fiber: 3. So losing a loyal cable customer is actually a big loss. Jan 10, 2025 · Unlike most cable TV and internet providers who have branched into the mobile industry, Optimum doesn't require its subscribers to have an internet plan. Optimum has two types of internet: Optimum fiber and Optimum cable internet. Optimum internet review. I was just informed that my account has been dropped due to inactivity with my Optimum Online Web E-Mail account. 20. Optimum/Suddenlink is a trash company, but their service has been fast and reliable. net and iptools. ET Jan 2 Feb 19, 2011 · Consumer complaints and reviews about Optimum Bethpage, New York. Also, our company offers digital cable television and home phone services to residential and business customers. 5 (30) 4 (20) 3 (27) 2 (86) 1 Jan 6, 2025 · Optimum internet offers unlimited data, fast speeds, and reasonable promotional prices in the Northeast. 00/mo. Optimum HQ is located in Bethpage, NY. Optimum’s cable internet is a good alternative if fiber isn’t in your area. Optimum is part of the Telecom services test program at Consumer Reports. The latest complaint Being denied login to Optimum webpage was resolved on Nov 25, 2023. Optimum differs from the cable internet competition because it is also launching into the all-fiber internet market. Optimum is an American company that provides internet, television, and telephone services to over 70 million customers in the United States and has a presence in over 20 countries. If your neighborhood has Optimum fiber coverage, you’ll get Optimum’s best download speeds up to 8,000 Mbps. The latest review All cable services and lack of communication from Optimum was posted on Oct 28, 2024. 2 days ago · Optimum offers both cable and fiber-based plans. org talked to said they experience speeds that are slower-than-advertised. Jan 8, 2025 · Optimum is a well-established internet company that offers plans in 21 states. Jun 24, 2024 · Impressive is definitely the right word to describe Brightspeed’s performance. Optimum has an average consumer rating of 1 stars from 1021 reviews. Cable TVs in Long Island City, NY. Jan 6, 2025 · At $40 a month, Optimum’s entry package starts at 300Mbps, which is enough power to fuel numerous devices in your home. How To File Optimum Complaints and Send Demand Letters To the Company for Poor Services. Parent company Altice USA rebranded its other Suddenlink network as Optimum, so the brand now covers most of the US. Did anyone else not have a smooth cancellation process with Optimum? I called the retention department to schedule my cancellation for the end of my billing period (the 7th) and today I talked to a service rep via chat to confirm it was actually cancelled and the rep said it was pending cancellation for the 13th. Optimum HQ Phone Number: 1-516-803-2300; Optimum Headquarters Address: 1 Court Square West, Long Island City, NY 11101, USA; Optimum HQ Phone Number: 1-516-803-2300; Human Resources HR Phone Number: 1-516-803-2300; Optimum Customer Care Phone Number: 1-877-794-2724; Optimum Customer Complaint Department: 1-877 Dec 19, 2024 · Optimum was not my choice of internet service provider; I have been with Verizon for my cell phone and internet services for the past 10 years. There are numerous internet tools you can use to identify an ISP from an IP address - two of which are arin. Date of experience: December 30, 2024 Aug 30, 2024 · Members commonly complain about the biggest internet providers, such as Cox, Spectrum, Optimum, and XFinity. Optimum Online is a part of the Cablevision family, which was founded in 1973 as a provider for cable TV. In September of 2023, they ran a Cat5 cable from my yard, across 2 sidewalks, a road, and a driveway to reach another cable box in order to patch an So I am brand new to Optimum internet. Optimum offers high-speed home Internet, TV, Mobile and Home Phone service, we strive to be your full in-home and mobile connectivity and entertainment provider. Jan 6, 2025 · Xfinity gets top speeds for a cable internet provider, coming in third place in Reviews. 5 year old mother, Maria Taveras, residing at 1410 East Avenue, Bronx NY 10462. Top speed for Optimum Region West is 940 Mbps| Satellite: Hughesnet from 99% available in Pahrump: 100 Mbps Sep 21, 2023 · I have been having problems with optimum since march of this year (2023) its been a nightmare ever since. Optimum has mixed customer reviews, but it leans toward poor reviews. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Cable TVs in Kingman, AZ. S. Nov 25, 2023 · I have 500Mbs currently and I requested an upgrade on 24 Nov 23 to 1Ghz and optimum agent said it would happened immediately, which it did not, as a matter of fact it went down to 300Mbs and connection then dropped for an hour, Optimum showed my speed 1G and no outages, but after resetting modem Optimum provides you some reasons as to why you should check your Internet speed performance periodically: To verify that your speeds match your provider’s advertised speed in your area. The most common complaints are about: Bad customer service; Internet being slower than the advertised speed Jan 6, 2025 · Optimum is a cable internet provider that offers prices starting at $40 a month for its entry level cable internet plan of 300Mbps—a healthy amount of speed for a typical household. But some smaller ISPs earn top scores. com , dsward@optimum. 11/21/2022 . The vast majority of Optimum customers, however, only have cable plans available to them. We identified a senior-savings program that is available Pay your Optimum cable, phone, and internet bill online, update your services and find answers to any billing questions you may have. Aug 24, 2024 · Still not sure if you can trust Optimum Internet? Check out what other Optimum users are saying about their experience. Customers often feel unheard and neglected when seeking help. Fiber internet also comes with equal upload and download speeds, so you’ll have zero wait times during video calls or Google Drive transfer sessions. There is no validation of the services from Optimum, yet they claim I owe them for equipment they never retrieved. ) Nov 8, 2023 · If you live in an area where Optimum Fiber Internet isn’t available, service is provided over HFC cable and connected to our larger 100% Fiber Internet network. Mobile Phone Service in Prosper, TX. I agree to hold Optimum harmless from all claims, Jan 8, 2025 · Optimum has several standalone internet plans—three cable, six fiber-optic—priced $40. This plan is available for new customers who haven’t had Optimum internet service within the past 60 days. com . I call once every 12 months when my bill goes up, ask for the retention department, and then tell them that I need their best current promo rate. Nov 1, 2024 · Lastly, we read online reviews of Optimum and pulled out themes about the provider’s major pros and cons. To be eligible, a member of the household needs to meet one or more of the following requirements: Cable: Optimum Region West Internet Service is available to 32% of Pahrump, Nevada residents. That's good, especially if you spend more time working from home and Jun 24, 2024 · Optimum TV offers excellent value, whether you live in an area that gets only cable internet or one wired for fiber-to-the-home. It has both cable and fiber options—though the vast majority of Optimum users have cable. Told them that there was a construction crew down the street installing cabling in the neighborhood and when they started digging i lost the Optimum Headquarters: An Overview. Optimum battle is an interesting one, as we have two hybrid fiber/cable internet providers serving up mostly cable and some fiber-to-the-home service. Not BBB Accredited. The no-contract Dec 3, 2024 · The cheapest Optimum internet plan is the Optimum Advantage plan which costs $14. Optimum is also one of the more affordable providers, with its cable and fiber plans starting Not BBB Accredited. Haven't had any issues aside from one outage a couple months ago that lasted for about 15 minutes. Jun 26, 2024 · Optimum offers a lot for the money. Cable is pretty much obsolete anyway. Optimum offers both cable and fiber internet -- maxing out at 8,000Mbps in download speed with its fiber plan. Our take - Verizon Fios is a 100% fiber internet service, which means you get symmetrical download and upload speeds. W. Apparently as of this past May 2023, Optimum decided that they will cancel all E-Mail accounts due to inactivity. 00–$280. Virginia has done. View Plan : Optimum 300 Mbps Fiber Internet + Core TV: Up to 300Mbps* 220+ $115. Plus, add YouTube TV to your Frontier Fiber Internet, and watch 100+… read more. Optimum offers a range of cheap internet plans starting at $39. [2] Read a comprehensive Optimum Internet review written by the experts at Wirefly. Fiber Dec 11, 2024 · Sparklight internet, formerly known as Cable One, covers 21 states, providing cable internet speeds up to 1 GB and fiber up to 6 GB in select areas Provider Reviews Updated 8:59 a. Optimum is also one of the most complained about companies on the internet. 99 for 50Mbps download speed. Both networks offer plans with the same download speeds, but Optimum’s cable internet plans have slower upload speeds, plus higher pricing than fiber in some areas. Currently viewing account details for: Activity History {{CommonHeaderCtrl. Plus the internet speed sucks. Optimum delivers complete connectivity and 24/7 support for your home and business. , Washington, D. View Plan : Optimum 1 Gig Fiber Internet + Premier TV: Up to 940Mbps* 420+ $195. We recommend Optimum’s fiber internet if you can get it— it has greater reliability and symmetrical speeds up to 8,000 Mbps. 5 years old, due to her age, I got cameras installed in her apartment to monitor her at night. See BBB rating, reviews, complaints, contact information, & more. 20554; Telephone assistance: 1-888-225-5322 to have fact sheets describing various aspects File an informal consumer complaint / Tell your story By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. Jan 8, 2023 · Optimum Gigabit Fiber Internet review after 60 days - High speed fiber optic internet serviceIn this video I wanted to do a day 60 review of my Optimum Gigab Jun 18, 2024 · Optimum offers a lot for the money. Optimum 300/Fiber Internet 300: 1-year price lock; Optimum 500/Fiber Internet 500: 1-year price lock; Optimum 1 Gig/Fiber Internet 1 Gig: 2-year price lock; Fiber Internet 2 Gig: 3 View Optimum Online Reviews Optimum Online is a part of the Cablevision family, which was founded in 1973 as a provider for cable TV. com • phone: +1 866 200 7273 (Customer Service) +1 973 230 6048 (New Jersey, CS) +1 973 230 2037 (New Jersey, Sales) +1 203 870 2583 (Connecticut, CS) +1 203 870 2492 (Connecticut, Sales) +1 631 393 0637 (Long Island, CS) +1 631 393 0707 (Long Island, Sales) +1 718 860 3514 (NY: Bronx Jul 17, 2024 · Optimum Cable Internet. 1 day ago · Optimum Online is available without an annual contract. Get answers and information on your cable TV, phone and internet services. Introduced in 2018 on Long Island and then extended through its service area, Altice One is the company's flagship home entertainment platform, and combines broadband internet access, television, VOIP telephone service, and various streaming applications. They accidently shut off my cable while I was on the phone with their customer service because I wanted to drop the family tier a supervisor had to help the agent to reconnect my cable and my other services I had. Get next gen internet from Frontier with speeds up to 7 Gbps on Wi-Fi 7, the best Wi-Fi available. Optimum normally gives you a new customer price before increasing your monthly bill after the first year. 21, Cable: 2. View Optimum Online Reviews. The advantage of cable internet is its wide availability (it utilizes existing cable TV networks) and reliability (few Jan 6, 2025 · When we interviewed customers for our Optimum Internet review, many of them suggested that Optimum didn’t really care about their needs, especially when there was a lack of competition from other ISPs. Lengthy wait times, unhelpful responses, and a lack of resolution to problems have contributed to the negative perception of the company. Optimum specializes in cable internet, with uniformly fast speeds starting at 200 Mbps; consider that many providers' plans start at 10 or 15 Mbps. About Optimum: With our HFC Internet offering, you can get up to 1 Gig Internet and Smart Wi-Fi 6. Jul 27, 2023 · Optimum differs from the cable internet competition because it is also launching into the all-fiber internet market. Attorney General Tong Announces Investigation Into Optimum Following Hundreds of Consumer Complaints (Hartford, CT) – Attorney General William Tong announced today he has opened an investigation under the Connecticut Unfair Trade Practices Act into Altice Optimum following nearly 500 consumer complaints regarding slow internet speeds, hidden fees, and Jan 6, 2025 · Optimum Internet’s advertised speeds are astounding—reaching up to 8,000Mbps and landing it in Review. Oct 28, 2024 · Optimum is mostly a cable internet provider with some fiber. Jul 6, 2023 · Discover the impressive speed, reliability, and competitive pricing of Optimum Internet. with maximum download speeds from 300–8,000 Mbps. However, you will pay a $ 20-a-month surcharge per line if you don't subscribe to the internet, so it's definitely a better deal to go with the bundle. Optimum has 191 reviews and ratings across the United States. 00, Fixed Wireless: 3. Read Here: Optimum Internet Service Review Jun 18, 2024 · Optimum offers a lot for the money. After the price lock period ends, prices increase by $10 per month. Optimum’s fiber plans are the ones that reach those massive speeds and offer symmetrical download and upload speeds. To get help with Optimum Mobile, call +1-866-200-7186. Fraudulent charges. Optimum Reviews Write a review. Customer service from Optimum. Fiber Pay your Optimum cable, phone, and internet bill online, update your services and find answers to any billing questions you may have. Symmetrical speed means the upload and download speeds are equal, which makes for much better overall performance compared to typical services where upload is significantly slower. Fiber Upgrade your space with fast, reliable, 100% fiber internet. For over 6 years, Emily has specialized in writing about Optimum is an internet provider for my area. 99 monthly. The customer service reps via telephone and in person need to get training in how to deal with customers. Sadly, it is the only internet available to the area I just recently moved into. As I mentioned, my mom is 99. While Optimum Internet Service is only available for residents of New York, New Jersey, and Connecticut, it's still highly recommended as they don't require a contract, offer up to 300 Jan 6, 2024 · According to a review published on U. Uninterrupted Dec 12, 2020 · Join the 1,207 people who've already reviewed Optimum. In fact, according to a shareholders' report, 92% of Optimum customers have cable This Optimum customer service facility in Freehold Township, New Jersey, has existed during both the Cablevision and Altice eras. I was sending a formal, written complaint to the FCC and a formal, written complaint to the Texas AG, Consumer Fraud Division. File a complaint with the FCC. Cable TVs in Bridgeport, CT. Optimum's prices are generally reasonable as well. 97, DSL: 2. m. By 2025, Optimum plans to create over 6. With both networks combined. Optimum’s current fiber internet customer base is small but has doubled in the last couple of years from around 100,000 to over 200,000 subscribers . Fiber internet is the most reliable type of connection on the market, but the vast majority of Optimum’s customers have a cable connection, which has a ceiling of 1,000Mbps. Internet Providers Oct 28, 2024 · The Spectrum vs. (I could hear the rep was suddenly, furiously, typing in the background. org’s Fastest Internet Providers report, according to our speed test results. yfx aync tkmpwd wwfd xdsdhlgn bufxcda omxb ndsze hlhd cgf