Acro police check contact number. Getting a UK police clearance check for a foreign employer The ACRO Criminal Records Office is responsible for issuing police clearance certificates for overseas purposes. 30-23. Fast and easy application process. The ACRO website also provides a list of all police forces from which you can make a subject access request, application forms for Police Certificates and the application process for deletion of records from National Police Systems. Your personal presence when issuing the certificate is not required, because the certificate is issued remotely. Subject access checks have to be completed within 1 month of the request being received. All About ACRO and Police Check UK Most of us will have heard about the process for running criminal records checks on applicants for certain jobs within the UK. ACRO was founded in 2006 as the ACPO Criminal Records Office by the Association of Chief Police Officers. You have the right to ask for a copy of records the police have about you on the Police National Computer (PNC) and this request is processed by ACRO. The National Police checks team is currently experiencing a high volume of applications. And yes, I followed all directions, including making payment, providing reference of payment and including photo ID / passport etc. However, if you would like access to information held on national police systems, such as the Police National Computer (PNC), you would need to contact ACRO. Jan 28, 2023 · 2023년 1월 24일: UK Police Certificate 우편수령 완료 | 일반 배송 15영업일 소요 나의 경우 신청에서 수령까지 총 25영업일 소요 (일반 신청, 보통 우편 수령 선택시) ACRO 영국 폴리스 체크 신청 방법 Aug 18, 2018 · ACRO – Criminal Records Office The body in the UK which organises and prepares police certificates for those moving overseas is called ACRO. This option had been temporarily suspended but is now available once again and fully operational. This document plays a crucial role in The criminal records check can also be known by different names such as NPCC (National Police Chiefs’ Council), ACPO (Association of Chief Police Officers), but are ultimately the same. Mar 9, 2025 · This certificate is commonly required for international visas, employment background checks, and residency applications. ACRO stands for the Association of Chief Police Officers Criminal Records Office. 2. A Police Certificate is issued by the Superintendent and/or Assistant Principal Officer within the Division where the relevant applicant resides, or formerly resided, in the Republic of Ireland. ACRO has officially reinstated its premium service for Police Certificate Checks (PCC). - Am just completing my application forms for police checks using the new ACRO application forms. Oct 10, 2022 · The National Police Chiefs Council (NPCC) ACRO Criminal Record Office are the administration who issue police certificates. This website is run by ACRO Criminal Records Office. Special considerations If your police certificate states “No Live Trace”, you’ll have to provide further information or documentary evidence on your stepped-down record (if available). policecertificateapp@acro. It does a similar job to the Disclosure and Barring Service (DBS) but has important differences too. Hello, I live in India, have received an ITA, and am currently working on the UK police certificate application form by ACRO UK. US citizens need an FBI Background Check; UK citizens need an ACRO Police Certificate. Carry out an I-24/7 check – use your own I-24/7 account or contact someone in force who has access to conduct nominal, vehicle and document checks. Forms Find forms for individuals, businesses and police that relate to certified criminal record check applications and criminal record information management. There appear to be different services - standard (55 GBP), secure international delivery (9 GBP) and international courier delivery (48 GBP). ACRO Criminal Records Office manages criminal record information and improves the exchange of criminal records and biometric information. Apostille and embassy certification to authenticate UK police and background checks, including ACRO certificates, DBS and Disclosure Scotland certificates, and AccessNI criminal record checks. Who Needs an ACRO Police Certificate in 2025? You may need an ACRO Certificate if you are: Applying for a visa → Many countries require a police certificate for work, study, or residency visas. It is advised not to reapply while waiting for your email confirmation. 7 If another police force or organisation is the owner of that information, you will need to contact them to resolve the issue relating to the data that you are disputing. It is possible to issue it within 10 You can also request information from your local police force. How to get in touch with us. pnn. ACRO is the name given for the UK Criminal Records Office, the official government agency which has the job of checking up on the police records of people who want to leave the UK and emigrate to another country such as the United States, Australia or New Zealand. If you are having difficulty in completing this application, please contact ACRO Customer Services on 0845 60 13 999 during our office opening hours (08:30-23:00 UK) Monday to Friday or via email to: customer. Find out which one you need for visas, international travel, or employment, and what each includes. My case just arrived in NVC and I am trying to organise an ACRO police certificate. Aug 16, 2021 · But key question is: 1. UK-based support. ACRO will be unable to provide you with information contained on police systems by email. Step-by-step guide, prices, processing times, requirements, and expert help. This process is run by the Disclosure and Barring Service in England and Wales, and similar sister bodies in Scotland and Northern Ireland. It was created by ACRO Criminal Records Office (ACRO) and The National Crime Agency (NCA). immigration, visa applications or employment abroad and for those applying for visas or seeking employment outside the UK) Applications should be made to ACRO by visiting the following website:- www. . A leader in the field of criminal records and biometric information, we provide a range of services that deliver operational benefits to law enforcement and public protection teams, help bring offenders to justice and meet the legitimate information Services ACRO provides a range of policing related services for members of the public, international law enforcement organisations and non-police agencies. Sep 5, 2025 · ACRO Criminal Records Office provides police certificates, subject access requests & criminal record checks for visas, immigration & legal purposes securely. It is commonly required for visas, overseas employment, residency applications, or citizenship abroad. May 23, 2009 · Hi everyone nice to see the sun shining in england for a change lol just a quick question?? the ACRO police check? i've had the normal police checks you have to have with jobs infact i still have one that is valid til october 2009 but i've been advised to get ACRO as thats the reconised certi Apr 26, 2024 · Discover the essential guide to obtaining an ACRO Police Certificate in the UK. Please include your ACRO application reference number in any emails and have it to hand if calling us. If you require further details relating to any specific offence that may appear on your record, you will need to contact the relevant police force. For individuals residing in the UK, this check is known as the ACRO Police Certification, issued by the ACRO Criminal Records Office. They collect and maintain criminal records on individuals and process various types of checks, including police clearance certificates Requesting a Police Certificate for Immigration Purposes ACPO Criminal Records Office (ACRO) issues Police Certificates to people who want to emigrate to a number of countries including Australia, Belgium, Canada, Cayman Islands, New Zealand, South Africa, and the United States of America. May 1, 2023 · Understanding the Difference between ACRO and DBS Background ChecksBackground checks play a crucial role in various aspects of our lives, from employment screening to visa applications and volunteer work. For many countries, including the United States, Canada, Australia and New Zealand, a police certificate has to be submitted before your visa is granted. 3. should i re-apply and do payment again? (in case first one has some technical issue?) 2. The Travel Visa Company does not issue your police certificate. This is a document issued by the Criminal Records Office (ACRO) which states whether you have criminal convictions in the UK. If you live in the London area a fingerprints service is provided by the Metropolitan Police. Jan 31, 2025 · More information and details about the application process can be found on the ACRO Criminal Records Office website and CEOP Command website. Jan 3, 2020 · If you are having difficulty completing this application, please contact ACRO Customer Services on +44(0) 2380 479920 (telephone lines are open 7. But I'm a little confused about the payment for the certificate. The validity of the Police Certificate is at the discretion of the relevant embassy or high commission. They will do this in the form of an email quoting what details you have provided and asking ACRO to confirm whether it is correct or not. The police will provide you with a certificate stating that there is either no information held about you on the police systems or it will detail any convictions. By telephone: +44 (0)23 8045 1477. uk or by calling tel: 0845 60 13 999 (Mon-Fri 8. Personal details This section of the online form records the applicant/data subject’s personal details and their contact details (telephone number and email address). A superintendent from the constabulary is Head of ACRO, this gives us our policing powers. Please try resending your message later, or contact the recipient directly. Some countries request the police certificate as proof that you haven’t committed any crimes before they issue your visa permit to enter or stay in their country. How to make your request In most cases, you should make your request to your local police force which would hold records on local systems. Please note, that we are closed during bank holidays in England and Wales. uk/s/. The ACRO-CRB-Police-Check documents require legalisation before they can be submitted for use in another country. To question information held on the Police National Computer (PNC) contact the police force which owns the data. This body offers a similar May 21, 2025 · A complete guide to obtaining your ACRO UK police check certificate for visa, immigration, or legal purposes. Mar 9, 2026 · Learn how to apply for an ACRO Police Certificate, who needs it, costs, processing times, and whether you need an Apostille for international use. ACRO Criminal Records Office (ACRO) is a national police unit working for safer communities. The PNC is a national database of information available to all United Kingdom police forces and law enforcement agencies. uk If you are calling from outside the UK dial 0044 2380 479920 during the above hours (GMT). A Subject Access Request from ACRO will provide you with a record of information stored on the PNC. The exact nature and extent of the breach are currently being investigated, and experts are working diligently to restore Check overseas conviction history - use your force ACRO Enquiry form before further investigation (including voluntary atendance). Could anyone please shed light on the differences between Apply now for a Police Certificate (ACRO) using The Travel Visa Company's streamlined application process. We are aware that disabled people may have difficulty using our website, we are very sorry for this and wish to do everything we can to help you whilst we work to resolve this. This information will be obtained by checks carried out on UK police databases. May 25, 2023 · The ACRO police check office recently experienced a significant cybersecurity breach that necessitated the immediate shutdown of their online services. No category Police Certificate - ACRO Criminal Records Office Police Certificate Application Form How to apply for a Police Certificate These notes apply to applicants wishing to obtain a visa for Australia, Belgium, Canada, Cayman Islands, New Zealand, South Africa or the United States of America. does anyone know of any customer care or contact number for atleast getting an acknowledgement? 3. An ACRO Police Certificate apostille confirms the authenticity of the signature on a UK ACRO certificate. uk Cost Free of charge. policecertificates@acro. ACRO Police Certificates show an applicant’s criminal history in the UK. 00) or acro. services@acro. ACRO is a national police unit that provides a range of policing-related services for the public, international law enforcement Sep 22, 2022 · For Basic criminal record checks If an individual applies for a check for personal use where there is no employment decision being made, they should use the relevant service based on where they live. Before you check please remember: We complete and post most NPCs within 48 hours of receiving your application. May 9, 2025 · E: customer. police. uk. Account Help Page This page contains supplementary information in relation to ACRO’s customer account. ACRO is a national police unit that provides a range of policing-related services for the public, international law enforcement A Police Certificate will show all convictions, warnings, reprimands, and cautions recorded on UK Police Systems. g. You have the right to ask for a copy of records the police have about you. Apply and pricing For more information and costs, and to apply for a police certificate, visit the official ACRO website. Jun 2, 2025 · The ACRO police certificate: information on processing time, what it shows, how to apply abroad, how it differs from a DBS and the cost of fast-track services. Once the Embassy has this information they will contact ACRO to verify that the conviction details you have provided them with are correct. 6 ACRO can only make decisions on cases where we have entered the information on your record. An ACRO Check is like a DBS Check but is not provided by the Disclosure and Barring Service. West Yorkshire Police Foreign National Offenders and Detainees Policy - The aims of this policy are to: Inform individuals of their responsibility to identify persons fitting a foreign national profile; Provide information with regards to dealing with FNOs who are subject of investigation and arrest; Outline how to make requests via the ACPO Criminal Records Office (ACRO) to obtain criminal We would like to show you a description here but the site won’t allow us. You need to contact ACRO to make a subject access request. Please go to our Station Directory to find out who your District Superintendent is. 30pm UK time Monday to Friday excluding bank holidays) or via email to customer. Jun 12, 2008 · Immigration & Citizenship (Canada) - Applying for ACRO Police Checks when in Canada. Apr 22, 2023 · ACRO (Association of Chief Police Officers, Criminal Records Office) produces a police clearance certificate that details your police and judicial history while in the UK. An ACRO Check is carried out by the police, which is why it is sometimes called a police check. Oct 15, 2025 · How to apply for an ACRO Police check for your Spanish visa. Disclosures for ACRO subject access requests only include checks on the Police National Computer (PNC). Subject Access Report - Certain details will be stepped-down from an ACRO Certificate after a set period of time depending on the nature of the offence, the age of the subject when the offence was committed, and the ACRO and Police Clearance Certificates ACRO is the Criminal Records Office in England and Wales. The information held on This certificate will disclose details of any convictions, impending prosecutions, cautions, reprimands, absolute/conditional discharges, warnings and current investigations you may have in accordance with the ACRO step-down model (see terms and conditions). You can also validate any newly completed checks. uk The recipient's mailbox is full and can't accept messages now. Any suggestions appreciated. It’s not the same thing as the DBS checks which are carried out on people who are working in the Fingerprint Check If you require fingerpints for your police check your local police authority can assist with taking of fingerprints, for which a fee is payable. As a result, there may be delays in receiving confirmation of your submission. Mar 23, 2025 · How to Apply for ACRO Police Certification from the UK When planning to work, study, or immigrate abroad, many foreign authorities require a formal criminal background check as part of their visa or residency process. There are important differences between the system, but some similarities too. Disclosures for ACRO Subject Access Requests only include checks on the PNC. We are unable to take calls using WeQ4U. ACRO Criminal Records Office Law Enforcement Fareham, Hampshire 675 followers People protecting people - making you safer as trusted global leaders in criminal history information. If calling from outside the UK, please call +44 1962 871111. Police Certificates are obtained via ACRO Criminal Records Office (ACRO): Australian certificate Complete the Australian Federal Police (AFP) National Police Check application form. uk Aug 18, 2018 · ACRO – Criminal Records Office The body in the UK which organises and prepares police certificates for those moving overseas is called ACRO. For more information and costs, and to apply for a police certificate, visit the official ACRO website. uk An ACRO check (Association of Chief Police Officers Criminal Records Office) is used for International purpose (e. The following sections are included: Benefits of an account How to use the account Accessibility Help Frequently Asked Questions Please include your ACRO application reference number in any emails and have it to hand if calling us. Does anyone know how can I obtain this application form for the UK Police Certificate? Can any one point out the website or share this application form with me?. ACRO is a national police unit that provides a range of policing-related services for the public, international law enforcement organisations, and non-police agencies. How to apply Details and instructions on how to apply are available from the National Police Chiefs’ Council (NPCC) Criminal Records Office (ACRO) website. acpo. Apr 16, 2025 · Learn the key differences between ACRO and DBS background checks in the UK. 30am to 7. Two commonly used types of background checks are the ACRO (Association of Chief Police Officers Criminal Records Office) and DBS (Disclosure and Barring Service) checks. The cost to get an additional copy of your police records is £6. Perhaps less well-known, is ACRO, or the Criminal Records Office. 1 day ago · Contact Prime Apostille for Police Certificates, DBS and ACRO Apostille Services If you need to legalise Police Certificates, DBS checks, or ACRO documents for use abroad, the experts at Prime Apostille are here to assist. This is the process of authenticating the signature, seal or stamp on a document for its acceptance internationally. Oct 31, 2019 · There’s another sort of police record check which is available through a body called ACRO. We will be able to signpost you to the correct organisation. The type of job determines the type of DBS check which is needed. This is undertaken by the ACRO Criminal Records Office and can take up to six weeks to process your application. DBS checks are usually done when you are applying for a new job. Keep reading to learn how to request your UK police check. 5 days ago · A criminal record check for Spain is a mandatory document for almost every Spanish long-stay visa, including the Non-Lucrative Visa, Digital Nomad Visa, student visa, and work visa. This is called a ‘subject access request’. If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. Overview What is included in a police check Crimes Act 1914 Spent Convictions Act 2000 'spent' under federal or state legislation Fees and charges Company Check the progress of a National Police Check You can check the status of your National Police Certificate (NPC) through our AFP Status Portal. Find out if you need a basic DBS check or ask your employer if you’re not sure. James, Pampano Bay, St Police records certificate UK We can apply for an ACRO certificate on the absence of a criminal record in the UK. Apostille Certificate Service for ACRO Police Certificate - UK OFFICIAL RECORDS provides advice on legalising your ACRO Police Certificate as described by the Hague Convention. Simplify your application process and secure your future today! May 22, 2013 · Who can apply, how to apply and contact details for criminal record checks overseas. Use: 'Commonwealth employment / purpose' when asked about the purpose type code '33' for when asked about the purpose of the check Overseas certificates To find what to do in the countries you need a certificate for use our locations. We work closely with partners here and abroad including: National Police Chiefs’ Council (NPCC) (opens in new window) National Crime Agency (NCA) (opens in new window) Home Office (opens in new window) Immigration The decision on whether to retain or dispose of an offence added to the PNC is the responsibility of the owning police force. A subject access ACRO criminal records request will contain information from: Recently submitted my application for a police certificate, just wondering should I have received a confirmation email? or do they just get back to you whenever. Both must be apostilled and accompanied by a sworn Spanish translation before submission to the Spanish consulate. ACRO is a national police unit and has no affiliation with these services. It's turning out to be quite the process, as due to a cyber security incident their website is down and everything is being processed manu If you require further details relating to any specific offences that may appear on the record, you will need to contact the relevant police force. Police Certificates are issued solely for the following purposes: 1. This certificate is widely accepted in all sectors and job roles. Once there, the 'list' view will show you to that If you are having difficulty in completing this application, please contact ACRO on 0845 60 13 999 during our office opening hours (08:30-23:00 UK) Monday to Friday or via email to: icpc@acro. On this website you'll find details of ACRO's work to help police forces and other law enforcement agencies throughout the United Kingdom. We would like to show you a description here but the site won’t allow us. Lastly, how much does it take these days to get the copy in hand? Thank you! But, moving to another country would be one of the most common. Example of a completed SAR How to correct inaccurate information If you feel the information is inaccurate you will need to contact the police force who hold the information outlining any inaccurate information. Jan 5, 2023 · Although similar to other background checks, an ACRO Check is designed primarily for those working or living abroad and is carried out by the police. ACRO is hosted by Hampshire & Isle of Wight Constabulary (opens in new window). This accessibility statement applies to acro. ACRO acts as a conduit for police forces to log this process, and therefore do not make decisions on record deletion. The first step of ACRO-CRB-Police-Check documents legalisation is an apostille certification from the UK FCO. For Police Certificates and ICPC, all names provided within this section will be displayed on the certificate. The document will not only be watermarked but it will contain an ‘ACRO Criminal Records Office’ hologram on the certificate. A criminal record certificate from Great Britain is required for long-term visas, immigration, residence permits, employment, etc. How long does it take Within one calendar month. This proactive measure was taken to protect the privacy and personal information of individuals utilising the service. Apr 25, 2023 · Hey all, I'm hoping someone here has experience with ACRO and can help me. Contact details for phone, post and online. Dec 10, 2024 · Does anyone know any other way to get this check or contact ACRO UK to expedite this? They say 1 month delays, but it’s been 2 months now. The International Child Protection Certificate (ICPC) helps protect children from offenders who travel overseas to abuse them through employment, volunteering and charity work. To obtain a subject access request form, contact your local police force. Subject Access - Your Right of Access - subject to certain exemptions, you have a right to be told whether West Yorkshire Police holds any information about you (your personal data) and a right to be provided with a copy of that personal data within a month. The Criminal Records Office (CRO), which produces police records and other products for a variety of purposes, which began digitizing parts of its processes and adding new locations for the pickup of completed records will be expanding its Police Certificate Application Management System to its subsites at Summit, St. Where information is added by a constabulary or non-police Mar 10, 2026 · An ACRO police check is an official UK police certificate used by foreign embassies and immigration authorities to confirm your criminal record status. Jul 4, 2019 · You can contact ACRO to request a police certificate as part of a visa application. suij qepg ufpyy uxvnns cbhjd tiazas hqlin yyzqwf scdv litjxim